The new support portal , top of the industry, develop for customer convenient and service quality.IT Maintenance service
- March 22, 2020
- Posted by: Siriluk Sithsakonkul
- Category: Greenwill News
A single platform that allows customer to report the HW/SW incident and service request. The platform is available on Web and on Mobile application. Customer who has a maintenance or service contract with Greenwill solution will receive a welcome package, our representative will be in the service kick-off meeting where we will guide you
- how to report the incident
- how to track the progress of the case, and communicate with our service agent.
- Schedule the site audit.
- Schedule the free preventive maintenance.
- Quarterly report on the 3rd, 6th, 9th and 12th month of the service.
For HW Maintenance service
- Report an Incident
In this menu customer could submit a ticket to report any HW fault, in the “Hardware” , It will list all the HW make, model and serial number. Customer can choose their asset from the list.
- Track the open tickets
After report the incident, customer could check the progress of the case in “Your Tickets” menu. In this menu it will list all of customer opened/closed ticket, in each ticket it will show all the correspondent and activities associate with that ticket. This will ease and convenient for all IT user to track their fault report.
For Service request
We are having an active Spare part management project, customer could request 2 services in the service catalog
- Spare part delivery service
Customer could raise the delivery service at all time (24×7) , the service item was tailor to meet customer requirement, including the service authorization. We have an approval chain where customer could adopt to meet the management requirement.
- Spare fulfillment service
When customer manage the spare part supply, customer could arrange the fulfillment from time to time, to make sure the availability of the spare meet the SLA. The spare fulfillment could be arranged during the office hour.