Senior service delivery manager

Greenwill Solution is providing an IT infrastructure HW maintenance service for the enterprise. We are always looking for a dedicated technician who love to do troubleshooting and able to do job under pressure.

Department: Project Management
Project Location(s): Suanluang, BKK, TH
Education: IT BS/BE/MBA
Compensation: 22-30K USD per annum


Candidates can look forward to manage day-to-day case handling, achieve the predefined SLA, searching from the technical knowledge base, check the available spare part, arrange the spare part delivery and deliver any assigned technical project.

  • Manage overall HW maintenance case achieving the target SLA.
  • Being a single point of contact for all maintenance contract.
  • Creating reports & Gathering Data
  • Analyzing Data and understanding results
  • Arranging client coordination


    • Male / Female, age between 28 – 48 years old.
    • Bachelor’s degree or higher in Information Technology, Computer Science or any related fields
    • At least 5 years’ experiences in IT related roles with at least 3 years’ experience in IT Services role that directly supporting the customers.
    • Strong background in Service Management based on ITIL (Information Technology Infrastructure Library)
    • Good knowledge in Change, Incident, Problem and MI Management processes and tools.
    • Relevant experience in Service Management and Account Management.
    • Good command of spoken and written in English.
    • Excellent Interpersonal and communication skills.
    • Service minded, teamwork and customer oriented.

how can we help you?

Contact us at [email protected]

“The results were clear, professional, and effective, and the saving is significant. They know what Care Manager want!”

Care Manager, Leading Telecommunication Manufacturer

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