Storage MaintenanceData Storage Experts to Meet All of Your Maintenance Needs.
Supporting the Following Platforms Dell EMC VNX, Data Domain, Isilon and Compellent | NetApp FAS | HPE 3PAR | and More.
Our partner, Curvature is globally recognized as an industry leader and top performer for independent third-party maintenance and support for storage within the data center. Providing comprehensive break/fix support and spanning hardware platforms from the leading manufacturers, enterprises utilizing our services see consistent results. Retain agility to meet your businesses’ ever-changing needs.
Get optional software support for brands like Dell EMC, NetApp, Hitachi, IBM and HPE. Our storage maintenance solutions cover your brand needs. With a focus on enabling IT freedom, we are working toward removing your most significant pain points. Take advantage of improvements in availability, flexibility and efficiency with a Curvature partnership.
Standard Features
- Onsite Labor
- Onsite Parts Replacement
- Remote and Onsite Troubleshooting
Optional Features
- Dedicated Spare Parts Onsite
- Dedicated Labor Onsite
- Defective Media Retention
- Software Support
- Hardware Upgrades with Installation Services
- Asset Disposition
Customer Challenges
Customer Need | Pain Point |
Procurement |
Technical |
|---|---|---|
| Vendor consolidation | One number to call | ✔ | ✔ |
| Post-warranty support costs increasing | ✔ | |
| End of Support Life (EoSL) by manufacturer | ✔ | ✔ |
| Slow, scripted response | ✔ | |
| Lack of local spare parts | ✔ | |
| Loss of skills (retiring) | ✔ | |
| Vendor agnostic provider | ✔ |
Manufacturers supported
Manufacturer |
Family |
|---|---|
| Dell EMC | VMAX, DMX, VNX, CLARiiON, Celerra, RecoverPoint, Data Domain, Isilon, PowerVault MD, PowerVault TL, EqualLogic, Unity and XtremIO |
| NetApp | FAS Filers and V-Series Filers |
| Hitatchi | VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150 and AMS |
| IBM | DS8xxx, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives and 3588 Drives |
| HPE | 3PAR, EVA arrays, MSL Libraries, LeftHand, MSA arrays and MDS arrays |
| Oracle, SUN, STK | StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s and 9490s |
| Brocade Switches | IBM, Dell EMC, HPE Relabeled Versions |
| VCE | Vblock 0/1/1U, 3xx/720 |
Business BenefitsGreenwill Solution is transforming how companies manage, maintain and upgrade equipment and support for multi-vendor, multinational networks and data centers.
- Quicker Response Times – Our initial call response is within 30 minutes of incident.
- Rapid Routing – We respond and engage the appropriate support team to get your incidents resolved faster.
- Onsite Delivery – A field engineer is onsite within two hours of the initial call. Our average time to resolution is under four hours. Proprietary call-home tool included to provide proactive alerts and error analysis.
- Dedicated Field Engineers that will serve your project.
- Wholly-owned spare parts inventory located in the location where your supported equipment.
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM postwarranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”
“Greenwill has always been there for me with a solution to fix my hardware problem, I can always count on him to provide me with a good solution for hardware I need, when I need it, at a price point I cannot deny”
System Engineer, Engineering Company
FAQs
Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.
No. Firmware, is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed.
Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.
es, our Service Centers are stocking locations where we stock high-failure components locally.
Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.
Yes, if it is a product we support, then the warranty status does not matter. We have aggressive pricing structure, 50% lower.
With some exception, you may no longer have access to firmware updates. But by partnering with us, you will lose the high cost and headaches associated with following the manufacturer’s timelines.
Get Started
Not sure where to start? Contact us to get expert advice and dedicated account management today.