Pakin PimukpanitSenior Support Engineer
areas of expertise
- HP-UNIX Administration, C/C++, Visual Basic, Windows XP/2000/NT, Oracle, Mysql, Unix (Solaris,Informix,Linux), VMware system
education
1996-2001 Bachelor of Industrial Technology engineering. Mahanakorn university of technology,
Dec 2017 – Present Senior VAS engineer Greenwill Solution (Nokia Thailand)
- Operate & Support VAS system for TOT
- Prepaid Operation Support Division
- System handing on Monitor System Performance and Trouble Shooting IVR/SSP Section
- Solve Customer Complaints
Dec 2013-May 2016 INFRASTRUCTURE MANAGER Total Access Communication Plc. (DTAC)
- System admin in path of Unix system (Solaris,AIX,Linux) , VMware system , Cloud system
- Preparative: for Testing service and measurement project before launch and go live.
- Take care incident and find out the root cause of system
- Analyze risk impact project in path of system
- Provide proactive solution for improvement the system
- Operate& maintenance system on Unix,VMware and Cloud system
Dec 2008-Dec 2013 SERVICE MANAGER Total Access Communication Plc. (DTAC)
- Handle DTAC Production System Management.
- Project handing on position Service owner of Top-Up service ex. 7-11, Bank Gateway, Happy Online. On Production.
- Design tools for monitoring system and give requirement to developer.
- Design and coordinate project team (DBA, Developer, System Admin and Operation)
- Design Network & Implement on prod.
- Core Top up channel System Platform Department.
- Analyze risk impact project.
- Take Responsibility find solution for SA, PM, Developer and Operation team when project implement.
- Provide documentation reference and training for operation team
- Preparative: for Testing service and measurement project before launch and go live.
- Provide: Operation Readiness and follow up process by document.
- Lead the incident analyze and find a root cause and solution. (War Room Activation)
Dec 2003 – Dec 2008 Operation MANAGER Total Access Communication Plc. (DTAC)
- Network Operation & Control Department
- Prepaid Operation Support Division
- System handing on Monitor System Performance and Trouble Shooting IVR/SSP Section
- Solve Customer Complaints
- 2002 BSS Operation & Maintenance Course, Nokia Training Center
- 2002 SYSTRA Course, Nokia Training Center
- 2002 DX200 Advance Course, Nokia Training Center
- 2003 Corporate Training Program, ELC Learning Center
- 2004 IPSO Platform, Nokia Training Center
- 2004 Relational Database Management System (RDBMS), National Electronics and Computer Technology Center
- 2004 Database Design and SQL, National Electronics and Computer Technology Center
- 2005 HA : Hands On With M/C Service Guard, HP Training Center
- 2005 Hand On With LVM & MirrorDisk/UX, HP Training Center
- 2005 HP-UX System and Network, HP Training Center
- 2008 IN@vantage Service Administration and Operation V7, Nokia University
- 2009 System Administrator for Solaris 10 Operating System Part1, SUN University
- 2009 System Administrator for Solaris 10 Operating System Part2, SUN University
- 2009 Oracle Database 10g: Adminisstration Workshop I, Oracle University
- 2009 Oracle DB 10G:Administrator Workshop II Ed3, Oracle University
- 2010 MySQL for Database Administrators Ed1, Oracle University